Refund policy

At Howe Essentials, customer satisfaction matters to us, and we stand behind the quality of our products.

Due to the personal-care nature of our products, all sales are generally final. We do not accept returns or offer refunds on most items unless a refund policy is specifically stated on the product page.

Our 30-day refund option applies only to our two core products: AJM Body Soothe and NU SKIN. To be eligible, the product must have been purchased directly from the Howe Essentials website, and the refund request must be submitted within 30 days of purchase.

To request a refund, please contact us by email and include “Refund” in the subject line. Be sure to include your order number, the product name, and the reason for your request.

If your item is eligible, we will provide return instructions. Customers are responsible for return shipping costs and should provide tracking information when applicable. Once the returned product is received, we will issue a refund for the amount paid for the eligible product.

If the product was purchased at a promotional or discounted price, the refunded amount will reflect the actual promotional or discounted price paid, not the regular retail price.

Shipping fees, handling fees, and return shipping costs are non-refundable.

For questions about refunds, order cancellations, or product eligibility, please contact customer service by email.